MERCYHURST STUDENT ID (ONECARD)
The Mercyhurst University "OneCard" identification card is a "smart card" used for library privileges, access to the Recreation Center, entry to athletic events, dining and meal services, purchases at the Bookstore, snack and specialty food items at the Laker Inn in the Student Union, Starbucks Coffee at the Bookstore Coffee Shop, the C-store at Anchor Express in Ryan Hall. You will access services such as copying and printing as well as the new Pepsi vending machines can use your OneCard as well.
The OneCard, works on a declining balance system. A student can deposit money into his/her OneCard account either by having someone send in a check/money order to the OneCard office or by paying in person. There is also the option to use our GET app to add funds electronically.
Linking to PNC Bank Card
You can link your PNC Bank account to your student ID so you can use your Mercyhurst University OneCard to get cash at ATMs. There's no cost for this service and you get the convenience of carrying one card around campus. For more information, visit the PNC website.
Frequently Asked Questions
What is the OneCard?
It is a multi-purpose identification card that accesses all privileges on and off campus. Students living in residence halls will use it to gain entrance. All students access meal plans and use it like a debit card for other spending across campus.
When and where do I get a OneCard?
You will have your photograph taken for your ID card at either a photograph location set up on campus or in the OneCard Office. New freshman will receive your new OneCard on Move-In Day. All other new students or employees will have their cards printed in the OneCard Office and will receive them at that time.
Does my ID card need to be activated?
No, once a student is registered and an account is created, the card is activated according to the options selected during registration. Upperclassman will retain their cards and will be given all services permitted to students. The account balance will be maintained from year to year and does not need “activated” for use. The university has only one ID so no matter where the card was made or whatever program, it will work everywhere. Students transferring from one campus to another do not need a new card.
Can I get a temporary card?
Yes, by going to the OneCard Office during normal business hours or if a resident in one of the freshmen residence halls or Ryan Hall by seeing your on-duty RA. Temporary cards have a limited use and will expire after seventy-two hours.
I lost my card. What do I do now?
As soon as possible, contact the OneCard Office and report the card lost. Using the new online service you can also report your card lost. Instructions are easy to follow and reporting your card lost protects the funds you have on the card from unauthorized use. Funds depleted from lost cards that were not reported are not recoverable.
If I lose my card can my account be put on hold?
Yes, you must contact the OneCard Office as soon as possible. Like a bank debit card your OneCard can access your OneCard funds. If the OneCard Office is closed, utilize the GET "Lost Card" feature. Failure to notify the OneCard Office will remove the possibility for investigation and possible reimbursement for any fraudulent transactions.
Where can I use my OneCard?
You can use your card anywhere you see the OneCard logo. This includes on campus:
- Athletic Events
- Copy/Print Stations
- Grotto Dining Hall
- Laker Inn
- Mercyhurst University Bookstore
- Vending Machines
- Ryan 501 Grill
- Anchor Express in Ryan Hall
- MIC Concession Stand
- Café Diem in the CAE
What is GET?
GET is an app available in the Apple App Store or Google Play store. Look for “GET Mobile” and download the app. When it opens, underneath the login section you need to find the “Not Registered? Sign up now!” wording and start the registration process. It is quick and easy. You must use your Mercyhurst email address to register but you can choose any password you want that meets the password requirements. Pick something you will remember. The OneCard office can help you if you have issues getting registered.
How can I make a deposit or put funds on my OneCard?
You can mail a check or money order to:
- Mercyhurst University OneCard Office
501 East 38th Street
Erie, PA 16546
Make sure you include the student’s name and ID number in the memo section. Funds can be brought to the OneCard Office located in the lower level of McAuley Hall – entrance is located at Police and Safety. Or you can use the GET to add funds 24/7 electronically.
When will the funds be available?
Money orders and personal checks not drawn on U.S. funds and all personal checks drawn in the amount over $250.00 must be held in escrow until such time as they clear our financial institution before they can be posted to your student account. Emergency and meal tickets may be issued after individual request and review. Most transaction should be posted within fifteen (15) days. Please plan accordingly when making deposits. GET deposits and in person deposits in the OneCard office are available immediately.
How can I check the balance on my OneCard?
Cardholders can get their account balances one of the following ways:
- In person at the OneCard Office during business hours.
- When using any on-campus terminal such as copiers, dining areas, and vending machines (the cardholder will see a display of their balance).
- The cardholder can use the GET app to see their balances, usage history and deposit feature.
Can I put a slot or hole in my card to hang on my key ring?
Your OneCard is very sophisticated. Internally there is a computer chip and wires that allow the card to be recognized by the door access control system. Any changes to the card will disable and destroy the internal structure. Do not put any holes in the card.
My OneCard will not work at my door or in the dining areas. What do I do?
You must bring your card to the OneCard Office during working hours. Your card will be checked and the problem will be fixed. Cards that are damaged by misuse, overuse, puncture or hole punching will be required to be replaced and the appropriate fee charged. Any card that fails without apparent damage will be replaced for free.