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Academic Support

Academic Support is the “go to” office for current students at Mercyhurst University. Every student is assigned a Faculty Advisor and an Academic Counselor, so they have two support resources available to them.  Faculty Advisors assist students in understanding major requirements, approve them for registration, and serve as mentors in their field.  Academic Counselors work one-on-one with students on a variety of academic and personal issues and are able to handle most concerns that students encounter. It is the goal of Academic Support to foster satisfying experiences that lead to student success and persistence towards degree completion.


The Office of Academic Support delivers a wide-range of services to students, faculty and administration. It is our goal to foster satisfying experiences that lead to student success and persistence, understanding that effective student outreach leads to a strong student success program.

Academic Support counselors help students with most issues they may encounter, including:

  • Concerns about their academic performance
  • Understanding academic procedures and policies
  • Assistance to freshmen (or any student!) on navigating the college environment
  • Help with developing an academic plan
  • Assistance in finding and utilizing a peer tutor
  • Assistance in identifying interest areas with exploratory students
  • Clarifying REACH requirements
  • Assistance with the change of major process

If you have any questions regarding Academic Support or the services offered, please feel free to contact any of the Academic Counselors.



Academic Support offers a variety of programs that assist students, faculty and administration. Among the various programs offered by the department are:

  • The Majors and Minors Fair
  • Classroom Presentations
  • “How to Register” Workshops
  • Residence Hall Q & A Hours
  • Web Advisor Workshops
  • iMU support and remediation
  • Popcorn Fridays

If you have any questions regarding Academic Support or the programs offered, please feel free to contact any of the Academic Counselors.


Exploratory Students

Unsure of what you want your major to be?  You are not alone!  Between 50 to 70% of college students who start off with a declared major in their freshman year will change their major plans at least once during their college careers. Rather than change your mind later, take the time now to explore interests and majors with your Academic Counselor.  You will meet one-on-one with your Academic Counselor to explore your interests and abilities.  You will also attend the annual Majors and Minors Fair where you will get to meet with the faculty from the various academic departments.  Mercyhurst has over 100 academic areas of study that you can explore, so take your time and find the program that works best for you!


The Tutoring Center

The Tutoring Center offers one-on-one or small group tutoring in most subject areas, including English language support.  Enrolled students may be tutored for 3 hours per week/per course.  Peer tutors are students who have earned a “B” grade or better in the class for which they tutor and have been recommended by the faculty.  Tutoring is offered to enrolled students free of charge.  

Students seeking tutoring can schedule an appointment via TutorTrac, the University’s tutor scheduling software, at Students seeking tutoring for a class for which there is no tutor schedule in TutorTrac may request a tutor by emailing the Tutoring Center at Please visit the Tutoring Center’s Portal page at

For more information regarding the Tutoring Center or our peer tutors, please contact:

Lori Krause
Director of Academic Engagement
Library 223
Phone: (814) 824-2407

The Tutoring Center is located on the main floor of the Library.


The Writing Center

The Writing Center assists students at any stage of the writing process, including:

     -  Analyzing and understanding the assignment
     -  Proofreading a rough draft
     -  Revising and editing a developed or final draft
     -  Following academic style and citation methods
     -  Understanding different writing genres (e.g., lab reports, presentations)
     -  Working through student-specific questions and challenges related to writing

Students may bring any project to the Writing Center, such as personal essays, research papers, résumés, business letters, or lab reports. The Center’s writing consultants work with writers interactively and individually in a friendly and supportive environment. The consultants come from a variety of majors, have performed highly in their own writing courses, have been recommended by faculty, and are hired and supervised by the Center’s director.  They can help students improve their writing skills in any subject or level.

Students can come in during drop-in hours or make an appointment with a consultant via TutorTrac ( Drop-in hours are held in the Writing Center located on the main floor of the Library.
Find the latest Writing Center information via Twitter and Facebook (@WritingCenterMu) or search for us on the My.Mercyhurst Portal.

For more information regarding the Writing Center, please contact:

Justin Ross
Director of the Writing Center

Contact Us


123 Egan Hall, (814) 824-2299
Monday—Friday 8:30am-4:30 pm

Erica Cox
Director, Academic Support and Student Success
128 Egan Hall
(814) 824-2360

Erica Cox has worked in the Office of Academic Support since August 2010. Her undergraduate degree was in History and Sociology and she has her Master’s in Counseling. Erica loves working with students and faculty at Mercyhurst. There is never a dull moment and she is always learning something new! In her free time, Erica enjoys spending time with her husband and two sons, Freddy and Calvin. When Erica and her husband aren’t too busy chasing their kids, they are remodeling an old farmhouse. This has been Erica’s dream since she was a little girl, so she also spends some spare time watching Fixer Upper on HGTV.Erica loves to craft, cook and is a bit of American history nerd! Feel free to visit her in Egan 128.