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Academic Support

Academic Support is the “go to” office for current students at Mercyhurst University. Every student is assigned a Faculty Advisor and an Academic Counselor, so they have two support resources available to them.  Faculty Advisors assist students in understanding major requirements, approve them for registration, and serve as mentors in their field.  Academic Counselors work one-on-one with students on a variety of academic and personal issues and are able to handle most concerns that students encounter. It is the goal of Academic Support to foster satisfying experiences that lead to student success and persistence towards degree completion.


The Office of Academic Support delivers a wide-range of services to students, faculty and administration. It is our goal to foster satisfying experiences that lead to student success and persistence, understanding that effective student outreach leads to a strong student success program.

Academic Support counselors help students with most issues they may encounter, including:

  • Concerns about their academic performance
  • Understanding academic procedures and policies
  • Assistance to freshmen (or any student!) on navigating the college environment
  • Help with developing an academic plan
  • Assistance in finding and utilizing a peer tutor
  • Assistance in identifying interest areas with exploratory students
  • Clarifying REACH requirements
  • Assistance with the change of major process

If you have any questions regarding Academic Support or the services offered, please feel free to contact any of the Academic Counselors.



Academic Support offers a variety of programs that assist students, faculty and administration. Among the various programs offered by the department are:

  • The Majors and Minors Fair
  • Classroom Presentations
  • “How to Register” Workshops
  • Residence Hall Q & A Hours
  • Web Advisor Workshops
  • iMU support and remediation
  • Popcorn Fridays

If you have any questions regarding Academic Support or the programs offered, please feel free to contact any of the Academic Counselors.


Exploratory Students

Unsure of what you want your major to be?  You are not alone!  Between 50 to 70% of college students who start off with a declared major in their freshman year will change their major plans at least once during their college careers. Rather than change your mind later, take the time now to explore interests and majors with your Academic Counselor.  You will meet one-on-one with your Academic Counselor to explore your interests and abilities.  You will also attend the annual Majors and Minors Fair where you will get to meet with the faculty from the various academic departments.  Mercyhurst has over 100 academic areas of study that you can explore, so take your time and find the program that works best for you!


Tutoring Center

The Tutoring Center provides one-on-one or group peer tutoring for most classes.  Enrolled students may be tutored for 3 hours per week/per course.  Peer tutors are students who have earned a “B” grade or better in the class for which they tutor and have been recommended by the faculty.  Tutoring is offered to enrolled students free of charge.  

There are no set times for students and tutors to meet.  Students request tutoring through the My.Mercyhurst portal and set up a time to meet in the Hammermill Library that works for the two of them.  Tutors, when they have received three or more requests for the same class, can offer group tutoring sessions.  Group tutoring sessions takes advantage of collaborative learning and the kind of mutual support and encouragement found in more traditional group learning settings.  

For more information regarding the Tutoring Center or our peer tutors, please contact:

Justin Ross
Director of the Tutoring Center
Hirt 201A
Phone: (814) 824-3605

Tutoring Center Office

Library 208


Writing Center

The Writing Center assists students at any stage of the writing process, including:

Analyzing and understanding the assignment
Proofreading a rough draft
Revising and editing a developed or final draft
Following academic style and citation methods
Understanding different writing genres (e.g., lab reports, presentations)
Working through student-specific questions and challenges related to writing

Students may bring any project to the Writing Center, such as personal essays, research papers, résumés, business letters, or lab reports. The Center’s writing consultants work with writers interactively and individually in a friendly and supportive environment. The consultants come from a variety of majors, have performed highly in their own writing courses, have been recommended by faculty, and are hired and supervised by the Center’s director.  They can help students improve their writing skills in any subject or level.

The service is free to all current students by walk-in or appointment.  Appointments may be made at the Center or by calling 824-2303.  The Writing Center is located on the main floor of the Hammermill Library, room 205, and open most days of the week during the regular semester schedule.

More information on hours, tutors, and special programs is available through the MyMercyhurst portal site.


Janelle L. Newman
Director of the Writing Center


 Contact Us


First Floor of Egan Hall, (814) 824-2299
Monday—Friday 8:30am-4:30 pm

Erica Cox
Director, Academic Support and Student Success
128 Egan Hall
(814) 824-2360

Erica Cox has been an Academic Counselor at Mercyhurst since August 2010. Her undergraduate degree was in History and Sociology and she has her Master’s in Counseling. Erica works closely with students in the Hafenmaier School of Education and Behavioral Science and Zurn School of Natural Sciences and Mathematics. Erica also works closely with undeclared students. In her free time, Erica enjoys spending time with her husband, crafting, cooking, and is a Civil War Buff. Erica and her husband are also looking forward to the birth of their first child in the next couple of months!

Kerrie Findlay
Academic Counselor
126 Egan Hall
(814) 824-2443

Kerrie has been an Academic Counselor in Academic Support since June 2015.  She completed her Bachelor’s degree in French and Spanish, and her Master’s in College Student Personnel Administration. She works primarily with international students and with students in humanities majors, but is happy to meet with any student, regardless of major.  Kerrie enjoys food, travel, reading, spending time with her cat, and being outdoors.  She loves having people stop by her office with a question or just to say hi, and keeps a fully stocked snack basket available for anyone whom hunger strikes!