Mercyhurst University

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Veterans Services Coordinator

Department:    Graduate and Continuing Education Enrollment Services

FLSA Status:    Exempt
          Shift: Primarily first
                 Position Status: Full-time, 12 month


The Veterans Services Coordinator is the University's first point of contact to provide services and coordinate resources for current and prospective student veterans and beneficiaries. The Coordinator serves as a key member of the Graduate and Continuing Education Enrollment Services team by assisting in developing and implementing military, veteran, and beneficiary recruitment, retainment and service delivery plans that support the University's overall enrollment goals and commitment to educating student veterans.



  • Assist in the recruitment of veterans for all Mercyhurst enrollment units (undergraduate, graduate, North East, etc.).
  • Assist and advise in the recruitment, enrollment, and financial aid options for traditional undergraduate students eligible for Department of Veteran Affairs (DVA) educational benefits.
  • Provide academic, financial, and personal advising and referral services to student veterans and beneficiaries.
  • Assist in the coordination and implementation of orientation activities.
  • Serve as retention specialist for enrolled veterans.
  • Administer the Department of Defense (DOD) and DVA educational benefit certification process.
  • Coordinate veteran-related outreach activities with Mercyhurst departments and programs, area armed services agencies, veteran groups, and organizations that serve veterans.
  • Develop the Veteran Student Handbook.
  • Maintain DOD and DVA beneficiary eligibility and service records, as well as Pennsylvania veteran or survivor grant program information.
  • Represent Mercyhurst University at local, regional, and national student veteran events.
  • Ensure compliance is met with all DOD, DVA, PA State Approving Agency (SAA), US Air Force, Army, Navy, Coast Guard, Marine Corps, National Guard, and Reserves, governmental organizations.
  • Generate reports and analyze data on student veteran enrollment.
  • Other duties as assigned.



The ideal candidate will have extensive knowledge of DOD and DVA educational benefits for veterans and their dependents. S/he will possess a bachelor's degree. Experience in a college/university setting is a plus. The ideal candidate will possess strong organizational, time-management, and interpersonal skills, and be able to work independently.



Computer proficiency with experience in Microsoft Office is required. Ability to analyze and interpret professional journals and governmental regulations is a plus. Ability to present and respond to questions from groups of administrators, co-workers, students, and faculty is a plus. Must be able to calculate percentages, financial data, and figures.


Interested candidates can send application and/or resume to: Mercyhurst University, Attn: Human Resources, 501 E. 38th Street, Erie, PA 16546 or by email to
Please, no phone inquiries.


Mercyhurst does not unlawfully discriminate on the basis of race, color, religion, creed, sex, citizenship status, ancestry, national or ethnic origin, age, familial status, sexual orientation, physical or mental disability, military or veteran status or any other legally protected characteristic or because of any individual’s legally protected activities. Applicants must be currently authorized to work in the United States. Mercyhurst is an Equal Employment Opportunity Employer that encourages members of diverse groups to apply.