The SFS Counselor assists and supports the director in the administration of student financial assistance, scholarship, and student employment programs in compliance with federal and state regulations and institutional policies. The SFS Counselor manages one or more federal, state and institutional student aid programs.
Essential Duties and Responsibilities:
Includes, but not limited to:
- Coordinate/manage one or more federal, state and institutional financial aid programs. This includes ensuring compliance, developing and maintaining written procedures in the administration of the program, setting and following an annual schedule of activities and deadlines required to administer the program, monitoring and overseeing program budget, and reconciling student aid and/or scholarship fund accounts.
- Analyze, interpret and follow federal, state and institutional regulations and guidelines in administering one or more federal, state, private and institutional student aid and scholarship programs.
- Perform student aid needs analysis, verification of financial data and other criteria to confirm student aid eligibility, federal state and institutional financial aid award packaging, process and certify educational loans for students and parents, and other procedures necessary to deliver financial aid to students.
- Counsel and advise students on the student aid application process, costs and billing, requirements for eligibility, needs analysis, process for change in financial circumstances, rights and responsibilities regarding student aid, academic progress requirements and procedures for appealing, and other information related to student scholarships, grants, work and loans.
- Provide customer service activities in person, by telephone, email and IM in a fast paced, high volume setting.
- Conduct Financial Aid and Debt Counseling workshops/presentations.
- Attend occasional professional development conferences on or off campus which may require travel and overnight stay.
- Fund reconciliation
- Travel between Mercyhurst campuses is required on occasion
- Perform other related duties as assigned.
This job may include staff and student work study supervision.
EDUCATION AND EXPERIENCE
A Bachelor’s degree is required. At least 2 years of financial aid experience is required. Knowledge of federal and state financial aid regulations, needs analysis, student budgets, financial aid packaging, professional judgment policies, debt management, federal and state grants, scholarships, work and loan programs is required.
Working knowledge of Microsoft Office applications required. Effective public speaking and interpersonal/counseling skills are required. Must have the ability to handle multiple tasks and complete various projects within designated deadlines. Must have excellent written and oral communication and organizational skills, be a self-starter, team player, detail oriented, ability to work independently and have a positive attitude toward customer service.
KNOWLEDGE, SKILLS AND ABILITIES
- Ability to read and interpret documents such as procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
- Ability to calculate figures and amounts such as discounts and percentages. Ability to apply concepts of basic math.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- To perform this job successfully, an individual should have knowledge of basic Microsoft Office Suite and Database software; Internet software; Spreadsheet software and Word Processing software.
- Excellent communication skills; Ability to manage complex tasks in a demanding environment;Ability to work independently and make routine decisions; Ability to develop effective working relationships with students, faculty, staff and the general public as part of the Student Financial Services team; Knowledge of student aid and employment policies, regulations and procedures; Ability to organize and prioritize work assignments; Ability to handle confidential information and material in a professional and ethical manner; Ability to analyze and decipher information
- Minimum typing ability of 40wpm; accurate data entry
- Must be able to work beyond regular office hours occassionally.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk and reach with hands and arms. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually an open office envirnment including phone conversations and verbal conversations at the service counter. Quiet to medium volume.
To apply for the position, please send resume, and three reference letters to:
Attn: Human Resources
501 East 38th Street
Erie, PA. 16546
Mercyhurst University is an Equal Employment Opportunity Employer that encourages
members of diverse groups to apply.