Monday, February 16, 2015
Sixteen individuals, including local attorneys, physicians and nurses, hospital administrators and students learned the finer points of “Managing Conflict in Health Care” during mediation training held Feb. 6 at Mercyhurst University.
The Mercyhurst Institute for Public Health partnered with the Mercyhurst Pre-Law Society to host the training conducted by Karen Engro, J.D., creator of the Intermediation Program at UPMC and the Alternative Dispute Resolution Coordinator for United States District Court, Western District of Pennsylvania.
Using simulation exercises, participants were afforded a comprehensive look at a range of dispute management and resolution skills in the delivery of health care.
“This was an opportunity to bring people together to learn and enhance their skill sets in managing conflict in health care settings,” said Meredith Bollheimer, J.D., assistant professor of business and organizational leadership and pre-law advisor at Mercyhurst. “We also had the opportunity to network and build some great connections.”