FAQ

What is the OneCard?

It is a multi-purpose identification card that accesses all privileges on and off campus. Students living in dormitories use it to gain entrance after hours. All students access meal plans and use it like a debit card for other spending.

When and where do I get a OneCard?

You will have your photograph taken for your ID card at either a photograph location set up on campus or in the OneCard office. New freshman will receive your new OneCard on move-in day. All other new students or employees will have their cards printed in the OneCard office and will receive them at that time.

How can I find the One Card Office?

The OneCard Office is located in the lower level of McAuley, accessed from the west side of the building.

When can I get an ID card?

ID cards can be obtained during normal business hours of 9 a.m. to 4:30 p.m Monday - Friday.

Does my ID card need to be activated?

No, once a student is registered and an account is created, the card is activated according to the options selected during registration. Upperclassman will retain their cards and will be given all services permitted to students. The account balance will be maintained from year to year and does not need “activated” for use.

 

Can I get a temporary card?

Yes, by going to the OneCard Office during normal business hours or Police and Safety for other times. Temporary cards have a limited use and will expire after seventy-two hours.  

I lost my card. What do I do now?

As soon as possible, contact the OneCard Office and report the card lost. Using the new online service you can also report your card lost. Instructions are easy to follow and reporting your card lost protects the funds you have on the card from unauthorized use. Funds depleted from lost cards that were not reported are not recoverable.

If I lose my card can my account be put on hold?

Yes, you must contact the OneCard Office as soon as possible. Like a bank debit card your OneCard can access your student account. If the OneCard Office is closed, utilize the ManageMyId "Lost Card" feature. Failure to notify the OneCard Office will remove the possibility for investigation and possible reimbursement for any fraudulent transactions.

Where can I use my OneCard?

You can use your card anywhere you see the OneCard logo (see bottom of page). This includes on campus: Bookstore, dining hall and facilities, library, copiers, print stations, vending machines, athletic events and so on. In addition we have over twenty off-campus merchants that accept the OneCard as a debit payment if the funds are available.

How can I make a deposit or put funds on my OneCard?

You can mail a check or money order to: Mercyhurst University- OneCard Office, 501 East 38th Street, Erie, PA 16546. Make sure you include the student’s name and ID number in the memo section. Funds can be brought to the OneCard Office located in the lower level of McAuley Hall- entrance is located at Police and Safety.

When will the funds be available?

New this year are some important changes to deposits. Money orders and personal checks not drawn on U.S. funds and all personal checks drawn in the amount over $250.00 must be held in escrow until such time as they clear our financial institution before they can be posted to your student account. Emergency and meal tickets may be issued after individual request and review. Most transaction should be posted within fifteen (15) days. Please plan accordingly when making deposits.

How can I check the balance on my OneCard?

Federal law prohibits giving account balances over the phone so please do not ask. Cardholders can get their account balances one of the following ways:

• In person at the One Card Office during business hours.

• When using any on-campus terminal such as copiers, dining areas, and vending machines (the cardholder will see a display of their balance).

• Through an off-campus vendor. Off-campus vendors will provide a printed receipt (also available with delivery) of the current transaction and the account balance will be printed at the bottom of the receipt.

• Using the new online service. The cardholder can use the new online service (ManageMyID) by logging onto the web site and entering their logon and password when advised.

Can I put a slot or hole in my card to hang on my key ring?

Absolutely NOT!! Your OneCard is very sophisticated. Internally there is a computer chip and wires that allow the card to be recognized by the door access control system. Any changes to the card will disable and destroy the internal structure. What that means is if you put a hole in it, it will not work when you try to use the card to open your door. Damaged cards will require replacement.

My OneCard will not work at my door or in the dining areas. What do I do?

You must bring your card to the OneCard Office during working hours. Your card will be checked and the problem will be fixed. Cards that are damaged by misuse, overuse, puncture or hole punching will be required to be replaced and the appropriate fee charged. Any card that fails without apparent damage will be replaced for free.