Frequently Asked Questions
Will all Mercyhurst students be able to use the online billing and payment system?
Yes, all Mercyhurst students who register for a class at any location will be able to use the online billing and payment system. This includes certificate, undergraduate, post-baccalaureate, graduate and cross-registered students. Both domestic and international students are eligible.
Will I be required to view my bill and make my payment online?
Yes, you will need to access all billing updates via your eBill. No paper bill will be mailed. Notification of eBill changes are sent to your Mercyhurst email address. Notification will also be sent to any authorized users for which you provided email addresses.
You are not required to make payments online, but online payments are the quickest and most convenient method, either via electronic check transfer or credit card (a small convenience fee applies to credit card payment only).
Do I need to sign up for online billing or will I be automatically enrolled?
Registered students will automatically be enrolled to view your eBill. You can access your eBill anytime through your my.mercyhurst.edu portal. Each time an eBill is sent, an email will be sent to your Mercyhurst email address as well as any authorized users for which you provided email addresses.
How can my parents get access to my eBill?
Once you have gained access to your eBill, you can grant shared access by clicking on the My Profile menu. Then click on Shared Access. Enter your authorized user's information, including their email address. They will also receive notification any time there is an update to your bill.
In accordance with the Federal Educational Rights Privacy Act (FERPA), the student is the only person who can add an authorized user.
Will I still receive a paper copy of my term bill?
No. Paper bills will no longer be mailed. All new and updated bills will be sent via the eBill only. Therefore, it is important for you and your authorized users who you have granted access to watch your email carefully for billing update notices.
What if I don't notice the email notifying me about my eBill or the email gets lost?
Failure to check eBill availability is not valid grounds for waiving late-payment fees or registration, grade, diploma or transcript holds. If you have problems viewing your bill contact Student Financial Services.
Will my personal and financial information be secure?
Yes. All personal information and all transactions will be protected using the most current electronic security technologies.
Will my financial aid automatically appear on my bill?
Yes, all of your financial aid and other credits will appear on your term bill.
Will I be able to view past bills and payments online?
Yes, you will be able to view past bills as well as your payment history.
Will I be able to enroll in a balanced billing or other payment plan?
Yes, you will be given the option of enrolling in payment plans offered through Tuition Management Services, the current Mercyhurst vendor. You can access the website by clicking here:. A description of this service, as well as enrollment information, is also available on the Student Financial Services website.
Which credit/debit cards do you accept online? Will there be a fee?
Payments can be made online using an American Express, Mastercard or Discover credit card. (VISA credit cards will not be accepted because this company does not participate in the online payment system). Those who wish to make a payment using a credit card will be charged a convenience fee of approximately 2.99% of the payment amount. This fee reflects Mercyhurst’s actual cost for processing credit-card transactions. Mercyhurst does not make a profit through this convenience fee and receives no payment from any credit card company.
Can I use a check to pay my bill online? Will there be a fee?
Yes, you may use an electronic check to make your payments online. There is no fee for using an e-check.
I won't be getting bills in regular mail, should I still keep my mailing address current?
Definitely! Mercyhurst will still need to mail you important documents before and after you leave that can't be sent electronically such as refund checks, transcripts, and your diploma.
We hope you find your eBill experience easier, quicker, and more convenient than paper bills in the past. If you encounter any difficulties, please call the Office of Student Financial Services at (814) 824-2288 for Erie Campus and Graduate Programs or (814) 725-6265 for the North East, Corry, Booker T. Washington Center or West campuses; or simply email firstname.lastname@example.org.